1. General Terms

By accessing Bloomora's website or placing an order, you agree to the following terms and conditions.

2. Products and Availability

Our floral arrangements are subject to flower availability and seasonal variations. Slight differences in flower colors, sizes, and arrangements may occur while maintaining the overall style and value of the selected design.

3. Orders and Payments

All orders are subject to confirmation. Customers must provide accurate contact details, delivery addresses, and any necessary order instructions. Payment must be completed through the available payment methods at checkout.

4. Custom Orders

Special requests and customized floral arrangements are subject to availability and confirmation by Bloomora. Customized orders may have specific preparation requirements.

5. Delivery

Delivery times depend on the selected delivery option, location, and flower availability. Customers are responsible for providing accurate delivery details. Delays may occasionally occur due to circumstances beyond our control.

6. Cancellations, Returns, and Exchanges

Due to the perishable nature of flowers and the customized nature of some arrangements, cancellation, return, and exchange requests are subject to Bloomora's applicable policies and Kuwait's consumer protection laws. If an order arrives damaged or differs significantly from the confirmed order, please contact us promptly with supporting photos.

7. Product Care

Flowers are natural products that require proper care. Their freshness and lifespan may vary depending on the type of flower, environmental conditions, and care provided after delivery.

8. Pricing and Promotions

All prices are displayed on the website. Prices and promotions may change without prior notice, subject to applicable laws. Any applicable delivery fees will be communicated during checkout.

9. Privacy Policy

Customer information is handled responsibly and used for order processing, delivery coordination, and customer support in accordance with applicable laws.

10. Changes to Terms and Conditions

Bloomora reserves the right to update these terms and conditions when necessary. Updated terms will be published on the website.

11. Contact Us

For inquiries, special requests, or assistance with your order, please contact Bloomora through the customer service channels available on our website.